Frequently asked questions
How long does it take to get my order?
You will need to allow for two times:
- the time to make your order
- the time to deliver your order
Production Times
- 4-7 days - Art prints, Mugs, Phone cases etc...
- 10-14 days - Fabric printing, wallpaper printing
Shipping Times
- 3-7 days deliveries from your own country - capital cities, and large regional centres
- 7-14 days deliveries from your own country - country and remote areas
- 14-21 days International deliveries
How much is Shipping?
As many of our products are delivered direct from the printer in different countries, shipping is calculated at checkout.
Here is a guide
STANDARD $9.95-$14.95 AUD
Shipping for small items such as art prints, mugs, phone cases etc... is calculated at checkout and varies depending on what you order as they come from different printers.
FREE SHIPPING
Fabric, wallpaper, and cushion orders over $150 have free shipping in Australia
LIGHT $3.00 AUD
Sample orders under $15 shipping will only be $3.00. (Australia Post untracked)
Light Orders are shipped in a cardboard mailer envelope via Australia Post (no tracking).
Do you ship internationally?
Due to the high costs of freight and tariffs, we do not ship internationally from Australia. We have production partners in the USA, UK and Australia to offer most of our products locally saving you time and money.
Do you offer returns?
As all most of our products are printed and made to order, we cannot accept returns or exchanges unless they are faulty.
Please make sure you order a sample prior to ordering fabric or wallpaper so you can be sure of your selection. By ordering a sample you can see the texture and colour of the printed design in person rather than what it looks like on a computer screen or mobile device.
We are unable to offer a refund if the colour is not as expected and you have not ordered a sample first.
What if the product is faulty?
As soon as you receive your product, please check for any faults prior to using.
If there is a fault, please contact us with a photo so we can see the fault. We shall be in contact to arrange the best solution.
Please ensure the product you order is suitable for your intended purpose.
Fabrics - As stated, natural fibre fabrics may have slubs in the fabric which is inherent with linen based textiles. It''s just the way they are. We cannot accept returns for the natural characteristics of the fabric.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Do you offer a trade discount?
If you are an interior designer or, stylist or you make your own products we offer a trade discount. Please contact us to discuss your project.
Is my data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express.
